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The Customer as an Active Participant in Social and Health Services I  (3 cr)

Code: STP6007-3008

General information

Enrollment

01.04.2021 - 30.09.2021

Timing

20.09.2021 - 31.12.2021

Number of ECTS credits allocated

3 op

Virtual portion

2 op

Mode of delivery

34 % Contact teaching, 66 % Distance learning

Campus

Tikkarinne Campus Tikkarinne 9

Teaching languages

  • Finnish

Seats

20 - 100

Degree programmes

  • Degree Programme in Nursing

Teachers

  • Liisa Ryhänen
  • Piia Kauhanen
  • Helena Ikonen
  • Kaj Rinne

Teacher in charge

Helena Ikonen

Scheduling groups

  • Moniammatillinen ryhmä 1 (Size: 30. Open UAS: 0.)
  • Moniammatillinen ryhmä 2 (Size: 30. Open UAS: 0.)
  • Moniammatillinen ryhmä 3 (Size: 30. Open UAS: 0.)
  • Moniammatillinen ryhmä 4 (Size: 30. Open UAS: 0.)
  • Moniammatillinen ryhmä 5 (Size: 30. Open UAS: 0.)
  • Moniammatillinen ryhmä 6 (Size: 30. Open UAS: 0.)
  • Moniammatillinen ryhmä 7 (Size: 30. Open UAS: 0.)
  • Moniammatillinen ryhmä 8 (Size: 30. Open UAS: 0.)

Groups

  • SHNS21
    Nurse, Full-time studies, fall, 2021
  • SHAS21
    Bachelor of Health Care, Nursing, Blended Learning, Fall, 2021
  • SSNS21
    Bachelor of Social Services, Full-time Studies, Fall, 2021
  • SFNS21
    Physiotherapist, Full-time Studies, Fall, 2021

Small groups

  • Moniammatillinen ryhmä 1
  • Moniammatillinen ryhmä 2
  • Moniammatillinen ryhmä 3
  • Moniammatillinen ryhmä 4
  • Moniammatillinen ryhmä 5
  • Moniammatillinen ryhmä 6
  • Moniammatillinen ryhmä 7
  • Moniammatillinen ryhmä 8

Objective

You are familiar with the totality of social and health services and the key principles of guidance and supervision
You are familiar with the legislation governing the rights and obligations of the customer and the patient, as well as other key legislation
Familiarize yourself with the law of multidisciplinary recording
You will understand the societal change in the development of customer-centric services and the service system
You understand the importance of security and privacy requirements and ethics
You understand the role of the customer and the professional in using and controlling the use of electronic services
You can find out the customer's service needs and the services available
Can explain and describe the importance of recording in the multidisciplinary care, rehabilitation and service of a client / patient
You can explain and describe the importance of the legislation and various registers related to the production and use of information
You can explain and describe the requirements of legislation in the registration of the social and health sector

Content

Social, health and rehabilitation services
Service structures, organizational responsibility
Key legislation and customer registers
Social and health guidance and supervision
Social and health policy, current operational programs and strategies
Customer rights and involvement in the choice of services
Determining the customer's service needs and available services
Customer orientation, multifunctionality and multi-professionalism in customer service
Electronic transactions and digital services
Multidisciplinary recording

Evaluation scale

Approved/Rejected