•     Experience Design LUT6033-LUB22L1 14.03.2022-31.05.2022  5 cr  (LUTNS19) +-
    Learning objectives
    The student
    - uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail
    - understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes
    Starting level and linkage with other courses
    Tutkin ja kehitiän -opintojakso tulee olla suoritettuna ennen opintojaksoa. (not translated)
    Contents
    Service Design principles and methods. User centred planning and innovation processes. Productization of experiences.
    Teaching methods and instruction

    The student - uses innovative and user centred methods to design services and to compose customer-oriented service paths with touchpoints planned in detail - understands the significance of an individual's or group's values, motives, expectations, needs, desires, knowledge, skills, experiences, and perceptions in tourism productization processes

    Responsible person

    Tarja Kupiainen

    Learning material and recommended literature

    Moritz, S. 2005. Service Design : Practical Access to an Evolving Field. Köln International School of Design. (PDF-file available)Schwartz, S. H. 2012. An Overview of the Schwartz Theory of Basic Values. Online Reading in Psychology and Culture, 2 (1). http://dx.doi.org/10.9707/2307-0919.1116Stickdorn, M. & Schneider, J. 2010. This is Service Design Thinking. Amsterdam: BIS Publishers. Further information: http://thisisservicedesignthinking.com

    Mode of delivery

    Distance learning

    Campus

    Wärtsilä Campus Karjalankatu 3

    Teaching language

    Finnish

    Timing

    14.03.2022 - 31.05.2022

    Students workload

    Guided studying 28 hours, independent studying 36 hours, working in groups 61 hours and peer evaluation 8 hours

    Enrollment

    01.10.2021 - 31.10.2021

    Groups
    • LUTNS19
    Teachers

    Tuija Kainulainen, Hanna Vienonen

    Seats

    20 - 60

    Degree Programmes

    Degree Programme in Tourism and Hospitality Management

    R&D proportion

    3 cr

    Virtual proportion

    2 cr

    Evaluation scale

    H-5