Social Contacts and Customer Service LUT6015-3002 10.01.2022-31.03.2022 3 cr(PRNS21)+-
Learning objectives
You are able to operate in the tourism industry. You acknowledge the importance of language skills as being part of your professionalism. You are able to talk about your education, studies, and profession. You are able to write a CV, job application, email and other working life messages, and to communicate in verbal situations related to customer service.
Contents
Polytechnic studies, working environment and job tasks, CV, job application; communication skills: emails, customer service (hotel, resturant, tourist office, travel agency), meetings and negotiations, hosting, professional vocabulary, travel trends.
Responsible person
Liisa Sandvall
Mode of delivery
Contact teaching
Campus
Wärtsilä Campus Karjalankatu 3
Teaching language
English
Timing
10.01.2022 - 31.03.2022
Enrollment
01.10.2021 - 31.10.2021
Groups
PRNS21
Teachers
Liisa Sandvall
Seats
20 - 60
Degree Programmes
Degree Programme in Tourism and Hospitality Management