•     Multichannel Sales and Customer Service LL10011-3002 13.03.2023-28.05.2023  5 cr  (LLAS22) +-
    Learning objectives
    After the course, you will understand what multichannel sales and customer service mean. You identify different sales and customer service situations and know how to act in them.
    Contents
    Characteristics or different sales channels.
    Opportunities of multichannel customer service.
    Qualities of a good selesperson and customer service representative.
    Further information for students
    The course co-operates with the Business Communication in English and Business Communication courses.
    Teaching methods and instruction

    The student understands the key factors of multichannel, especially in relation to sales and customer service. The student understands what multichannel sales and customer service means in practice. We use online pedagogy in the course, and during the course a few meetings are organized on the Collaborate platform of the Moodle learning environment. The online pedagogy of the study course enables the student to study independently at any time and place. The student's competence is verified through assignments and an exam.

    Responsible person

    Lotta Lilja

    Learning material and recommended literature

    Material to be shared or explained during the study period.

    Mode of delivery

    Contact teaching

    Campus

    Wärtsilä Campus Karjalankatu 3

    Teaching language

    Finnish

    Timing

    13.03.2023 - 28.05.2023

    Students workload

    The student's workload is approximately 135 hours.

    Enrollment

    01.10.2022 - 31.10.2022

    Groups
    • LLAS22
    Assessment criteria

    In the course, we follow the evaluation criteria of the Karelia University of Applied Sciences, more details are presented in the course.

    Teachers

    Hanna Vienonen

    Seats

    20 - 50

    Degree Programmes

    Degree Programme in Business Economics

    Evaluation scale

    H-5