The student understands the key factors of multichannel, especially in relation to sales and customer service. The student understands what multichannel sales and customer service means in practice. The course includes face-to-face and distance learning, individual and group assignments. The student's competence is verified through assignments and an exam.
Lotta Lilja
Material to be shared or explained during the study period.
Contact teaching
Wärtsilä Campus Karjalankatu 3
Finnish
13.03.2023 - 28.05.2023
The student's workload is approximately 135 hours.
01.10.2022 - 31.10.2022
In the course, we follow the evaluation criteria of the Karelia University of Applied Sciences, more details are presented in the course.
Hanna Vienonen, Lotta Lilja
20 - 90
Degree Programme in Business Economics
H-5