Study Guide

Objective

The student is able to communicate orally and in writing in working life situations, for example in negotiations and meetings. He/she manages documents related to meetings and negotiations.He/she can the language needed in telephoning and in customer service. The student is aware of cultural differences in working life situations.He/she is able to use environment related literature to increase his/her professional knowledge.

Content

small talk situationstelephoningnegotiation skillsmeeting practicesenvironmental vocabulary: renewable energies, water protection and use, sustainable developmentreportingSwedish culture

Location and time

At Wärtsilä Campus

Materials

Material compiled by the teacher in Moodle.

Teaching methods

You are able to communicate orally and in writing in working life situations, for example in negotiations and meetings. You manage documents related to meetings and negotiations. You can the language needed in telephoning and in customer service. You are aware of cultural differences in working life situations. You are able to use environment related literature to increase your professional knowledge.

Student workload

1 credit = 27 hours of student's work.

Evaluation scale

H-5

Assessment methods and criteria

Assessment scale 0- 5, Grade 5 = excellent, 3 = good, 1 = pass, 0 =fail